Every business on Destino works with Eleva, and the Eleva team reviewed it before it appeared here. Even so, it helps to know how payments work, what to do if something is wrong and who to call in an emergency.
How payments work
You pay the business you book with directly, in the way it tells you. Destino and Eleva never receive or hold your money, and Destino charges you no commission.
Today Destino bookings are not paid online: you pay on arrival or as the business tells you. Be wary of anyone asking you to pay in advance into a personal account or through a link that does not come from the business.
Nobody from Destino or Eleva will ask for your sign-in codes, passwords or card details by phone, WhatsApp or email.
How to report a problem
If a listing does not exist, has false information or looks like a scam, tap «Report this listing» at the bottom of its page. The Eleva team reviews every report.
If a review is offensive, shows personal details or looks fake, tap «Report review» under it. The Eleva team can hide it.
To change or cancel your booking, or for any problem during your stay, write to the business first: its details are on its page and in your confirmation email.
Your account
You sign in to your Destino account with a code sent to your email. Your session lasts 60 days. If someone signs in from a new device, we email you; if it was not you, open your account and tap «Sign out on every device».
Emergency numbers in Guatemala
Calls to these short numbers are free from any phone. Guatemala has no 911.